Effective Date: August 24, 2026

Welcome to Charlie Shoes. These Terms & Conditions govern your use of the Charlie Shoes website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About Charlie Shoes

Charlie Shoes operates an online retail store offering footwear and related products to customers.

Throughout these Terms & Conditions, the terms "we," "us," "our," and "Charlie Shoes" refer to Charlie Shoes.

The terms "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

2. Website Use

By using our website, you agree that:

• You will use the website only for lawful purposes.
• You will provide accurate and complete information when placing an order.
• You will not misuse, damage, or interfere with the website.
• You will not attempt to gain unauthorized access to our website, systems, or customer information.
• You will not use our website for fraudulent or illegal activities.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen settings.
• Product images are provided for illustration and may not always represent the exact appearance of the product.
• Product availability may change without notice.
• We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product description, image, price, or other information on the website will always be completely accurate, current, or error-free.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue products.
• Change product specifications.
• Cancel an order if a product is unavailable.

If we are unable to fulfill an order because a product is unavailable, we will notify you and provide an appropriate solution where applicable.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

The applicable price for your order will be the price displayed at the time you complete your purchase, subject to any applicable discounts or promotions.

We reserve the right to correct pricing errors. If an item has been listed at an incorrect price due to a technical or human error, we may cancel the affected order and notify you accordingly.

6. Orders

When you place an order through our website, you agree to provide accurate information, including:

• Your full name.
• Phone number.
• Email address.
• Billing information, where applicable.
• Complete shipping address.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that your order will be fulfilled. We reserve the right to cancel or decline an order in certain circumstances.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is processed or dispatched. However, cancellation may not be possible once the order has been processed or handed over to the courier.

If an order has already been dispatched, our Refund & Return Policy may apply instead.

8. Payment

Payment must be made using the payment method available at checkout.

Depending on your location and the payment options available, Charlie Shoes may offer payment methods such as online payment or Cash on Delivery.

You agree to provide accurate payment and billing information when required.

We reserve the right to refuse or cancel an order if a payment cannot be verified or if we suspect fraudulent or unauthorized activity.

9. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Charlie Shoes is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, incorrect addresses, or other unexpected events.

For complete information, please review our Shipping Policy.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

Our standard return period is 10 calendar days from the date you receive your order, subject to the eligibility requirements stated in our Refund & Return Policy.

Products must generally be unused, unworn, and returned with their original packaging, tags, and accessories.

11. Promotions and Discounts

From time to time, Charlie Shoes may offer promotions, discounts, vouchers, or special offers.

Promotions may have specific terms and conditions, including:

• Expiration dates.
• Minimum purchase requirements.
• Product exclusions.
• One-time-use restrictions.
• Non-combinable offers.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We reserve the right to modify, suspend, or cancel a promotion at any time.

12. Intellectual Property

All content available on the Charlie Shoes website, including but not limited to:

• Logos.
• Brand names.
• Product images.
• Photographs.
• Graphics.
• Text.
• Designs.
• Website layouts.
• Videos.
• Icons.

is owned by or licensed to Charlie Shoes and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

13. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to Charlie Shoes, you agree that the content must not:

• Be illegal or misleading.
• Infringe another person's rights.
• Contain harmful or offensive material.
• Contain malicious software.
• Violate applicable laws.

By submitting content, you grant Charlie Shoes permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, where permitted by applicable law.

14. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may include payment providers, courier services, analytics providers, advertising platforms, or other service providers.

Charlie Shoes is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Charlie Shoes will not be responsible for losses or damages resulting from:

• Misuse of our website.
• Incorrect information provided by the customer.
• Delays caused by third-party courier services.
• Website interruptions or technical issues.
• Events beyond our reasonable control.
• Unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

17. Force Majeure

Charlie Shoes will not be responsible for failure or delay in performing its obligations when such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, government actions, strikes, transportation disruptions, internet or technology failures, pandemics, or other unforeseen events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

19. Changes to These Terms

Charlie Shoes reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to these Terms & Conditions or your use of our website will be handled in accordance with applicable Pakistani law.

21. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact Charlie Shoes through the contact details provided on our website.

Charlie Shoes

Website: charlieshoes.pk

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.