Effective Date: August 24, 2026

At Charlie Shoes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Personal Information

This may include:

• Full name.
• Billing and shipping address.
• Phone number.
• Email address.
• Order details.
• Payment-related information.
• Account information, if you create an account.
• Information you provide when contacting our customer support team.

Technical Information

When you browse our website, certain technical information may be collected automatically, such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Website activity.
• Referring website or source.
• Date and time of website visits.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.
• Deliver your purchases.
• Process payments.
• Send order confirmations and updates.
• Provide customer support.
• Respond to questions, requests, or complaints.
• Process returns, exchanges, and refunds.
• Improve our website, products, and services.
• Prevent fraudulent or unauthorized transactions.
• Maintain website security.
• Send promotional or marketing communications where permitted.
• Comply with applicable legal and regulatory requirements.

3. Payment Information

When you make a purchase, your payment information may be processed through the payment provider or payment method selected during checkout.

Charlie Shoes does not intentionally store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.
• Keep items in your shopping cart.
• Process orders.
• Understand how visitors use our website.
• Improve website performance.
• Provide relevant marketing and advertising.
• Maintain website security.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Shopify

Our online store may be powered by Shopify, which provides the e-commerce platform used to operate our store.

Shopify may process information necessary to provide services such as website hosting, checkout, payment processing, order management, security, and analytics.

For more information about how Shopify handles personal information, please review Shopify's privacy practices on its website.

6. Sharing Your Information

We may share your information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

• Payment processors.
• Courier and delivery companies.
• Website and hosting providers.
• E-commerce service providers.
• Marketing and advertising service providers.
• Analytics providers.
• Customer support services.
• Professional or legal advisers.
• Government authorities where required by law.

We do not sell your personal information to third parties for their independent use.

7. Order and Delivery Information

When you place an order, we may provide necessary information to our courier or delivery partners so they can deliver your order.

This may include:

• Customer name.
• Phone number.
• Delivery address.
• Order information.

Only information reasonably necessary to complete the delivery will be shared.

8. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or phone number to send information about:

• New products.
• Special offers.
• Discounts.
• Promotions.
• Other Charlie Shoes updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional messages, such as order confirmations, shipping updates, and important account notifications, may still be sent when necessary.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Provide our services.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Comply with legal or regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Withdraw consent for certain uses of your information.
• Opt out of promotional communications.

To make a privacy-related request, please contact us using the contact information provided below.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Charlie Shoes through the contact details provided on our website.

Charlie Shoes

Website: charlieshoes.pk

By using our website, you acknowledge that you have read and understood this Privacy Policy.