Effective Date: August 22, 2026

At Charlie Shoes, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 10 days of receiving your order, subject to the conditions below.

1. 10-Day Return Policy

You have 10 calendar days from the date you receive your order to request a return.

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Be returned with the original packaging.
• Include all original tags, labels, accessories, and packaging.
• Not show any signs of damage, washing, alteration, or use.

Products that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact our customer support team within 10 days of receiving your order.

Please provide:

• Your order number.
• Customer name.
• Contact information.
• Reason for the return.
• Photos of the product, if requested by our team.

Our team will review your request and provide you with the return instructions if your request is approved.

3. Exchange Policy

If you receive the wrong size, wrong product, or a defective/damaged product, please contact us as soon as possible.

Depending on availability, we may offer an exchange for another size or replacement product.

Exchange requests must be made within 10 days of receiving the order.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us promptly after delivery.

We may ask you to provide clear photos or videos showing the issue so that our team can assess the problem.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate replacement, exchange, or refund.

5. Items That Cannot Be Returned

Returns may not be accepted for products that:

• Have been worn or used.
• Have been washed or altered.
• Are damaged due to customer use.
• Are missing original tags or packaging.
• Are returned after the 10-day return period.
• Are not in their original condition.

6. Return Shipping

If the return is due to a customer preference, such as selecting the wrong size or simply changing your mind, the customer may be responsible for the return shipping costs.

If the product is defective, damaged during delivery, or the wrong item was sent, Charlie Shoes may cover the applicable return or replacement shipping costs.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or refund process available for your order.

Please allow additional processing time for the refund to appear in your account, depending on your payment provider or bank.

8. Sale & Discounted Items

Sale, promotional, or discounted products may be subject to different return or exchange conditions. Any special return conditions will be communicated at the time of purchase.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

Cancellation requests cannot always be guaranteed once an order has been processed or dispatched.

10. Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, please contact Charlie Shoes through the contact details provided on our website.

Charlie Shoes

Website: https://charlieshoes.pk/

We reserve the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page.