Effective Date: August 24, 2026

At Charlie Shoes, we are committed to delivering your order safely and on time. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

• Orders are normally processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, promotions, or busy periods, processing may take slightly longer.
• You will receive an order confirmation after placing your order.

2. Delivery Time

After your order has been processed and dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary due to:

• Your delivery location.
• Courier delays.
• Weather conditions.
• Public holidays.
• High-volume sales periods.
• Unexpected circumstances beyond our control.

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges may vary depending on your location, order value, and applicable promotions.

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

From time to time, Charlie Shoes may offer free shipping promotions or other shipping discounts. The applicable terms will be communicated during the promotion.

4. Delivery Areas

Charlie Shoes currently ships orders within Pakistan.

Delivery availability may depend on the courier service and the destination address. Some remote or restricted areas may require additional delivery time or may not be serviceable.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information where available.

You can use the tracking information provided to monitor the status of your shipment.

Please note that tracking information may take some time to become active after your order has been handed over to the courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name.
• Phone number.
• House/street address.
• City.
• Postal code.
• Any other required delivery information.

Charlie Shoes is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Orders

While we work with reliable courier services, delivery delays can occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact our customer support team so we can assist you.

If a shipment is confirmed as lost by the courier, Charlie Shoes will work with the courier to investigate the issue and determine the appropriate solution.

8. Damaged Packages

Please inspect your package when it is delivered.

If your package appears to be seriously damaged, please contact Charlie Shoes as soon as possible and provide clear photos or videos of the package and product.

If the product has been damaged during delivery, we will review the situation and provide an appropriate solution where applicable.

9. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

Please ensure that someone is available at the provided delivery address to receive the order.

If delivery cannot be completed because the customer is unavailable or cannot be contacted, the courier may return the package to Charlie Shoes.

Additional delivery charges may apply if the order needs to be re-shipped.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment must be made to the courier at the time of delivery.

COD availability may depend on your location and the courier service.

Please ensure that the correct amount is available when your order is delivered.

11. Changes to Your Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to update the shipping information before your order is dispatched. However, changes cannot always be guaranteed once an order has been processed or handed over to the courier.

12. Contact Us

If you have any questions about our Shipping Policy, your order, or delivery status, please contact Charlie Shoes through the contact details provided on our website.

Charlie Shoes

Website: charlieshoes.pk

We reserve the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page.